Privacy Policy

Information we collect

• Account details such as your name, mobile number and email address, provided when you sign up.
• Delivery addresses and location, when you allow location access or choose an address, so we can show nearby restaurants and estimate delivery times.
• Order, cart, reservation and payment-status details needed to place and track your orders.
• Support conversations and tickets you raise with us.
• Device information such as device identifiers and push-notification tokens, used to send order updates to your device.

How we use your information

• To create and manage your account and verify your mobile number.
• To process, deliver and track orders and reservations, and to share the details needed with the restaurant and delivery partner.
• To send order status updates, service messages and, if you opt in, offers.
• To provide customer support, prevent fraud and misuse, and improve the app.

Sharing your information

• Restaurants and delivery partners receive the details needed to fulfil your order.
• Service providers that help us run the app, such as mapping, payments, messaging and hosting, receive only what they need to perform their service.
• We do not sell your personal information.

Your choices

• You can update your profile details from your account page.
• You can turn off location access and push notifications in your device settings, though some features may stop working.
• To request access to, correction of, or deletion of your personal information, contact us using the details below.

Data security and retention

• We use reasonable technical and organisational measures to protect your information.
• We keep your information only for as long as needed to provide the service, meet legal obligations and resolve disputes.

Children

• Foodeez is not intended for children under 18 and we do not knowingly collect their personal information.

Changes to this policy

• We may update this policy from time to time. The date below shows when it was last revised.

Contact us

For privacy questions, use Help & Customer Support in the app, or write to us at support@foodeez.in.